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Terms of Service

Last updated: June 26, 2025

The agreement between you and KALLABOT LTD covering your use of the platform, the services, and everything attached to them.

1. Agreement to Terms

These Terms of Service ("Terms," "Agreement") constitute a legally binding agreement between you ("User," "you," "your") and KALLABOT LTD, a company registered in the United Kingdom (Company Number: 15889537), with its registered office at Bradford, United Kingdom ("Company," "we," "us," "our," "KALLABOT").

BY ACCESSING OR USING OUR SERVICES, YOU ACKNOWLEDGE THAT YOU HAVE READ, UNDERSTOOD, AND AGREE TO BE BOUND BY THESE TERMS AND ALL APPLICABLE LAWS AND REGULATIONS. IF YOU DO NOT AGREE WITH ANY OF THESE TERMS, YOU ARE PROHIBITED FROM USING OR ACCESSING OUR SERVICES.

These Terms supersede any prior agreements or understandings between you and KALLABOT regarding the subject matter herein. Your continued use of the Services following the posting of revised Terms means that you accept and agree to the changes.

2. Definitions

  • "Account" means your registered account with KALLABOT
  • "API" means application programming interface
  • "Content" means any information, data, text, software, music, sound, photographs, graphics, video, messages, or other materials
  • "Effective Date" means the date you first access or use the Services
  • "Platform" means KALLABOT's websites, applications, and services
  • "Services" means all services provided by KALLABOT, including but not limited to AI voice agents, automated calling systems, and related technologies
  • "Third-Party Services" means services provided by entities other than KALLABOT, including Microsoft Azure, Google APIs, and other integrated services

3. Account Registration and Security

3.1. Registration Requirements: To access certain features of our Services, you must register for an Account. You represent and warrant that:

  • You are at least 18 years of age and have the legal capacity to enter into binding contracts
  • All registration information you submit is truthful, accurate, current, and complete
  • You will maintain the accuracy of such information and promptly update it as necessary
  • You are not located in a country that is subject to a U.S. Government embargo or designated as a "terrorist supporting" country
  • You are not listed on any U.S. Government list of prohibited or restricted parties

3.2. Account Security: You are solely responsible for:

  • Maintaining the confidentiality of your Account credentials
  • All activities that occur under your Account
  • Immediately notifying us of any unauthorized use of your Account
  • Ensuring that you log out from your Account at the end of each session

3.3. Account Restrictions: You may not: (i) select or use a username that is offensive, vulgar, or infringes on another's rights; (ii) use a false identity or impersonate any person or entity; (iii) share your Account credentials with any third party; (iv) create multiple Accounts for fraudulent purposes.

4. Payment Terms and Billing

4.1. IMMEDIATE PAYMENT: ALL CHARGES ARE PROCESSED IMMEDIATELY UPON SUBSCRIPTION OR UPGRADE. By providing payment information, you expressly authorize KALLABOT to charge all fees to your designated payment method immediately upon selection of any paid plan or service.

4.2. NO REFUNDS POLICY: ALL PAYMENTS ARE FINAL AND NON-REFUNDABLE. KALLABOT DOES NOT PROVIDE REFUNDS OR CREDITS FOR ANY PARTIAL SUBSCRIPTION PERIODS, UNUSED MINUTES, OR UNUSED SERVICES. This no-refund policy applies regardless of whether you use the Services and includes, without limitation:

  • Subscription fees
  • Overage charges
  • Purchased minutes or credits
  • Add-on services
  • Phone number purchases
  • Any other fees or charges

4.3. Credits and Rollover Policy: Credits purchased or included in your subscription plan remain in your account forever and do rollover indefinitely. Credits do not expire and will carry over from month to month and year to year until they are used. KALLABOT guarantees that your credits will remain available for use as long as your account remains active.

4.4. Pricing and Fee Changes: KALLABOT reserves the right to modify pricing at any time. Price changes will apply to subsequent billing cycles with 30 days' notice. Your continued use constitutes acceptance of new pricing.

4.5. Automatic Renewal: Subscriptions automatically renew unless canceled before the renewal date. Renewal charges are processed immediately at the start of each billing cycle.

4.6. Payment Methods: You authorize us to charge any payment method associated with your Account. If a payment fails, we may retry using other payment methods on file.

4.7. Taxes: All fees are exclusive of taxes. You are responsible for all applicable taxes, and we will charge tax when required by law.

5. Company's Absolute Discretion and Rights

5.1. ABSOLUTE DISCRETION: KALLABOT RETAINS ABSOLUTE AND SOLE DISCRETION TO:

  • Suspend, terminate, or restrict access to any Account or Services at any time, with or without notice, for any or no reason
  • Impose fines, penalties, or additional charges for violations of these Terms or misuse of Services
  • Modify, suspend, or discontinue any aspect of the Services without notice or liability
  • Refuse service to anyone for any reason at any time
  • Remove or disable access to any Content that we, in our sole discretion, consider unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene, or otherwise objectionable
  • Monitor, review, and analyze your use of the Services for any purpose
  • Cooperate with law enforcement authorities without notice to you
  • Pursue legal remedies for any violations of these Terms

5.2. Enforcement Actions: We may take any enforcement action we deem appropriate, including but not limited to issuing warnings, suspending or terminating Services, denying access, removing Content, and taking technical and legal steps to prevent access to our Platform.

6. Prohibited Uses and Conduct

6.1. You explicitly agree NOT to use our Services for any of the following:

  • Any unlawful purpose or in furtherance of illegal activities
  • Mass calling, spam, robocalling, or automated dialing campaigns without proper consent
  • Telemarketing without complying with all applicable laws and regulations
  • Fraudulent, deceptive, misleading, or scam activities of any kind
  • Collection, storage, or transmission of sensitive financial data (PCI) without proper authorization
  • Activities that violate TCPA, GDPR, CCPA, or any other privacy or telecommunications laws
  • Harassment, abuse, stalking, threatening, or intimidating any person
  • Impersonating any person or entity, or falsely stating or misrepresenting your affiliation
  • Violating any local, state, national, or international law or regulation
  • Interfering with or disrupting the Services or servers or networks connected to the Services
  • Attempting to gain unauthorized access to any portion of the Services
  • Using any robot, spider, scraper, or other automated means to access the Services
  • Reverse engineering, decompiling, or disassembling any aspect of the Services
  • Removing, circumventing, or disabling any security or technological measures
  • Reselling or redistributing the Services without our express written consent
  • Using the Services to compete with KALLABOT or to build a similar service
  • Transmitting any viruses, worms, defects, Trojan horses, or destructive items
  • Creating artificial traffic or inflating usage metrics
  • Using the Services in any way that could damage our reputation or goodwill

6.2. Zero Tolerance Policy: KALLABOT maintains a zero-tolerance policy for prohibited uses. Any violation may result in immediate termination without refund and potential legal action.

7. Compliance and Legal Responsibilities

7.1. Your Compliance Obligations: You are solely and entirely responsible for:

  • Ensuring all use of the Services complies with applicable laws and regulations
  • Obtaining all necessary licenses, permits, and consents required for your use
  • Maintaining compliance with Do-Not-Call lists and registries
  • Securing proper consent before making any automated calls or sending messages
  • Complying with TCPA, GDPR, CCPA, and all other privacy and data protection laws
  • Maintaining records of consent and compliance as required by law
  • Responding to any complaints or legal inquiries related to your use
  • Implementing appropriate security measures for data you collect

7.2. No Legal Advice: Nothing in these Terms or our Services constitutes legal advice. You should consult with qualified legal counsel to ensure your compliance with all applicable laws.

8. Third-Party Services and APIs

8.1. Third-Party Integrations: Our Services integrate with various third-party services including but not limited to:

  • Microsoft Azure (including Azure AI Services, Personal Voice, and Custom Voice features)
  • Google APIs and services
  • Authentication providers
  • KYC/AML providers
  • Payment processors
  • Telecommunications providers
  • Analytics and monitoring services

8.2. Third-Party Terms: Your use of Third-Party Services is subject to their respective terms and conditions. You must comply with all applicable third-party terms when using our Services.

8.3. Voice Consent for AI Services: By using voice synthesis features, including Azure Personal Voice or Custom Voice, you acknowledge and agree that:

  • You have obtained all necessary consents from individuals whose voices are being synthesized
  • You will not use voice synthesis to impersonate others without explicit permission
  • You understand that voice data may be processed by third-party services
  • You will comply with all applicable laws regarding voice recording and synthesis

8.4. Third-Party Limitations: We are not responsible for any third-party service outages, changes, or discontinuations that may affect our Services.

9. Intellectual Property Rights

9.1. KALLABOT's Property: The Services, including all content, features, and functionality, are owned by KALLABOT and are protected by international copyright, trademark, patent, trade secret, and other intellectual property laws.

9.2. Limited License: We grant you a limited, non-exclusive, non-transferable, revocable license to use the Services for your internal business purposes in accordance with these Terms.

9.3. Restrictions: You may not: (i) copy, modify, or create derivative works of the Services; (ii) reverse engineer or attempt to extract source code; (iii) sell, rent, or sublicense the Services; (iv) use our trademarks without permission.

9.4. Feedback: Any feedback, suggestions, or improvements you provide become the property of KALLABOT without any compensation to you.

10. Indemnification

10.1. Your Indemnification Obligations: You agree to defend, indemnify, and hold harmless KALLABOT, its affiliates, licensors, and service providers, and its and their respective officers, directors, employees, contractors, agents, licensors, suppliers, successors, and assigns from and against any claims, liabilities, damages, judgments, awards, losses, costs, expenses, or fees (including reasonable attorneys' fees) arising out of or relating to:

  • Your violation of these Terms
  • Your use of the Services, including any data or Content transmitted or received by you
  • Your violation of any applicable laws, rules, or regulations
  • Your infringement of any third-party rights
  • Any misrepresentation made by you
  • Your negligence or willful misconduct

10.2. Defense and Settlement: We reserve the right to assume exclusive control of the defense of any claim subject to indemnification, and you agree to cooperate with our defense of such claims.

11. Disclaimers and Limitations of Liability

11.1. DISCLAIMER OF WARRANTIES: THE SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED. TO THE FULLEST EXTENT PERMITTED BY LAW, KALLABOT DISCLAIMS ALL WARRANTIES, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, TITLE, QUIET ENJOYMENT, ACCURACY, AND WARRANTIES ARISING FROM COURSE OF DEALING OR USAGE OF TRADE.

11.2. NO GUARANTEE: WE DO NOT GUARANTEE THAT THE SERVICES WILL BE UNINTERRUPTED, SECURE, ERROR-FREE, OR FREE FROM VIRUSES OR OTHER HARMFUL COMPONENTS. WE DO NOT WARRANT THE ACCURACY, COMPLETENESS, OR USEFULNESS OF ANY INFORMATION PROVIDED.

11.3. LIMITATION OF LIABILITY: TO THE MAXIMUM EXTENT PERMITTED BY LAW, IN NO EVENT SHALL KALLABOT, ITS AFFILIATES, OR THEIR RESPECTIVE OFFICERS, DIRECTORS, EMPLOYEES, OR AGENTS BE LIABLE FOR:

  • ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES
  • ANY LOSS OF PROFITS, REVENUES, DATA, GOODWILL, OR OTHER INTANGIBLE LOSSES
  • ANY DAMAGES RESULTING FROM YOUR USE OR INABILITY TO USE THE SERVICES
  • ANY DAMAGES RESULTING FROM UNAUTHORIZED ACCESS TO YOUR DATA
  • ANY DAMAGES RESULTING FROM THIRD-PARTY SERVICES OR CONTENT

11.4. AGGREGATE LIABILITY CAP: OUR TOTAL LIABILITY FOR ALL CLAIMS ARISING OUT OF OR RELATING TO THESE TERMS OR THE SERVICES SHALL NOT EXCEED THE GREATER OF (A) £100 OR (B) THE AMOUNTS PAID BY YOU TO KALLABOT IN THE THREE (3) MONTHS PRECEDING THE CLAIM.

12. Dispute Resolution and Arbitration

12.1. Informal Resolution: Before filing any formal dispute, you agree to first attempt to resolve the dispute informally by contacting us at [email protected].

12.2. Binding Arbitration: If informal resolution fails, any dispute shall be resolved through binding arbitration in accordance with the rules of the London Court of International Arbitration (LCIA).

12.3. Class Action Waiver: YOU WAIVE ANY RIGHT TO PARTICIPATE IN A CLASS ACTION LAWSUIT OR CLASS-WIDE ARBITRATION.

12.4. Injunctive Relief: Notwithstanding the above, either party may seek injunctive relief in any court of competent jurisdiction.

13. Termination

13.1. Termination by You: You may terminate your Account at any time through your account settings. Termination does not entitle you to any refunds.

13.2. Termination by KALLABOT: We may terminate or suspend your Account immediately, without prior notice or liability, for any reason whatsoever, including without limitation if you breach these Terms.

13.3. Effect of Termination: Upon termination:

  • All rights granted to you under these Terms will immediately cease
  • You must immediately stop using the Services
  • All fees owed remain due and payable
  • We may delete your data within 30 days unless legally required to retain it

13.4. Survival: Sections relating to payment, indemnification, limitations of liability, and any other provisions that by their nature should survive, will survive termination.

14. General Provisions

14.1. Governing Law: These Terms are governed by the laws of England and Wales, without regard to conflict of law principles.

14.2. Venue: Any legal action must be brought in the courts located in London, England, and you consent to personal jurisdiction in such courts.

14.3. Entire Agreement: These Terms constitute the entire agreement between you and KALLABOT regarding the Services.

14.4. Amendments: We reserve the right to modify these Terms at any time. Material changes will be notified via email or Platform notice.

14.5. Waiver: No waiver of any term shall be deemed a further or continuing waiver of such term or any other term.

14.6. Severability: If any provision is held invalid or unenforceable, the remaining provisions will continue in effect.

14.7. Assignment: You may not assign or transfer these Terms without our prior written consent. We may assign our rights freely.

14.8. Force Majeure: Neither party shall be liable for delays or failures due to causes beyond their reasonable control.

14.9. Notice: Notices to you may be made via email or Platform posting. Notices to us must be sent to [email protected].